City Website Usability Survey

The City of Fayetteville's website, www.fayetteville-ar.gov, will be undergoing a redesign in 2020. In preparation, we are gathering feedback from site users like you about the usability of the current website. We appreciate you taking the time to provide us with your insights.  This survey should take no more than 5 minutes. 

Are you a resident of Fayetteville? required
What is your age?
What is your highest level of education completed?
Maximum characters 255
How easy was it to find the information you were looking for?
How strongly do you agree with this statement: The information on the site is organized in a clear and understandable way.
How would you rate the way the City of Fayetteville's website looks?
Did you feel that there was information missing or outdated information on the site?
Was there any area where you felt the information you wanted was "hidden," or it took too many clicks to get to?
Over the past year, which of the following reasons have you visited the City of Fayetteville website for, and how frequently have you done so?
Over the past year, which of the following reasons have you visited the City of Fayetteville website for, and how frequently have you done so? Never Once or twice Once a month or so Once a week More than once a week
To pay for, or get information about, a traffic or parking ticket
To sign up for Parks and Recreation events or programs
To search police warrants
To view City Code
To pay a utility bill
To contact a council member or other elected official
To watch video of City Council meetings
To access City Council meeting agendas or minutes
To get the latest information on public works projects such as road, trail, or park construction
To look for or apply for a job
To report a City Code violation
To apply for City services such as the House Rehabilitation Program, Hearth Program, or Redevelopment Program
To look up pets for adoption or get information about the Fayetteville Animal Shelter
To view City maps
To apply for business, building, or other permits
Options are limited to
Have you encountered any difficulties in accessing the City's website on a handheld device such as a smart phone?
Have you signed up to receive any notifications from the City, such as notice of public meetings, road closures, or updates on specific projects?
Options are limited to
How would you rate the quality, frequency, and timeliness of the notifications you receive?
Do you have a disability that makes accessing the City's website difficult?
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